MCC Is Here for You
To comply with the statewide stay home order, we are currently only offering telehealth services with a therapist via a secure video chat.
Gov. Gretchen Whitmer’s Executive Order 2020-21 (COVID-19) directs residents to “remain at home or in their place of residence to the maximum extent feasible.” The order took effect on March 24, 2020 and continues through May 28, 2020 at 11:59 pm.
As the number of cases of the novel coronavirus (COVID-19) have risen in Michigan, more of us have been put in unforeseen circumstances. For those living with mental illness or struggling with new anxieties, we are continuing to provide support for those issues.
During this time, we are offering online counseling services to assist those with COVID-19 related stress, anxiety or depression. To answer your questions about Telehealth services, we have provided answers to our clients’ frequently asked questions below. We are also happy to answer any further questions you may have.
If you are having issues or difficulty in your life, relationships, employment, grief and loss, or other life circumstances, please contact us for an initial discussion and appointment.
Telehealth services are used when Michigan Counseling Centers’ staff cannot be physically present with you to assess your mental health needs and provide in-person services. The clinical therapist may be present at another location and available to serve you through newly available technology. Telehealth services use a video camera and computer or phone to send both voice and personal images (pictures) between you and therapist so not only can you talk to each other, but you can also see each other. This allows the clinical therapist to make a better evaluation of your needs.
You will be in a private location either by yourself, with a family member(s), or significant other that you’ve elected to be present during your session. The room will be equipped with a computer or phone that has a video camera. The clinical therapist will also be in a private room at another location with the same type of equipment. When the session is ready to begin, the therapist will text or email you a private link to our HIPAA compliant and subscription-based telehealth platform. The session will begin once you have clicked on the link and you and the clinical therapist can both see and hear each other. When the session is over, the clinical therapist will formally end the session on the telehealth platform.
Other than you and the therapist not being in the same room together, there is very little difference from a regular therapy session. The clinical therapist will ask and document clinical information that you share with him/her, document the service that is provided, and ensure that documentation is included in your clinical record for future reference.
If you choose not to consent to telehealth services, due to the COVID-19 outbreak, we will be unable to provide you with convenient and readily available services and your in-person session will have to be rescheduled for the week of April 30th unless instructed otherwise in reference to the statewide order.
Our counselors are trained to solve your problems, and we understand our clients’ wishes to avoid in-person meetings for now and the near future.
We value your confidentiality, so we prefer to speak to our patients directly over the phone. Call us at the number below to talk with our staff or leave a voicemail message, or request a phone call from our team using the form to the right.
To contact us directly, call during our office hours: between 9am and 5pm, Monday – Saturday. If you would like to reach us outside of office hours, call our line and leave your information in our confidential voicemail box.